3:35pm – 4:00pm

Everyone’s talking about big data but few are mastering its full potential. Using big data is more than customer personalization — its product discovery, item pricing, inventory timing and management and so much more. One retailer on our panel even uses it to scale and transform their customer service department into a profitable sales driver. The session will also review big data solutions available in market and when it makes sense to build your own.

Mike Lackman, Chief Executive Officer @ PetFlow
Liza Landsman, Chief Customer Officer @ Jet.com
Pini Yakuel, Chief Executive Officer @ Optimove

Moderated by:
Yao Huang, Managing Partner @ Hatchery

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