Thursday, May 5
Retention Breakout Session — 10:00am – 10:20am

In a first-screen world, brands must focus on the mobile customer experience. Marketers must allow themselves to connect, interact and have conversations with individuals. Mobile is different than other digital channels, because it’s personal, in the moment, always with you. Brands need to understand how they need to fit into the consumer’s lifestyle, interaction can’t be random and must fit into what your users are doing and when they care. This is the first-screen experience. It’s what’s fundamentally different about mobile and you need to get it right. If you don’t, you will annoy the consumer and you won’t get them back.

Martin Doettling, Chief Marketing Officer @ Swrve